Lowongan Kerja Semarang Field Operations Team Leader, PT Home Credit Indonesia

Dibutuhkan:
Field Operations Team Leader
PT Home Credit Indonesia
Semarang

Bidang Pekerjaan: 
General Management & Operational

Deskripsi Pekerjaan:
Management of a team up to 15 people
Hold team and individual meetings to review perfomance and manage productivity of the team
Setting, monitoring and assessment of performance targets
Planning capacity requirements
Monitor available capacity utilization
Be on standby as per the defined working hours / shift and report in time to supervisor in case circumstances outside of the Officer's control prevent him to join the shift
work with provided tablet and relevant application to process and log infromation about the cases assigned
Provide first class service to customers in the field and focus on customer experience
Receive, process and report on Home visit requests
Receive requests for marketing material/POS Logistic and IT equipment delivery, provide receipts of hand over the material from POS.
Maintain SLA
Report and escalate all processes and issues to Team manager

Persyaratan:
Male, Max. 35 years old
Advance using MS. Office
Experience with managing documents and people
Experience with setting Service levels, KPIs and thresholds
Detailed knowledge of assigned geography
Flexible problem solving skills

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia

Lowongan Kerja Semarang Mystery Shopping Team Leader, PT Home Credit Indonesia

Dibutuhkan:

Mystery Shopping Team Leader

PT Home Credit Indonesia

Makassar, Semarang, Yogyakarta

Bidang Pekerjaan: 

Administrative & Customer Relationship

Deskripsi Pekerjaan:

To assist mystery shopping Manager to manage full timer and par time mystery shopper

Assign MS tasks to full time and part time mystery shopper by weekly

Work independently part time staff recruitment and training data collecting and analysis

Communicate actively whin team in a timely manner

Manage the full time and part time mystery shopper daily job ensure the quality

Evaluate the full time and part time mystery shopper

Performance by monthly

Gathering daily reports from Mistery Shopper

Build a complied daily report on Mystery Shopper activity

Verify and confirm completion and accuracy of information in each daily reports with respective Mystery Shopper

Maintain a register on company equipment used for Mystery Shopper activities, and Security Team in general

Actively assist in maintaining Mystery Shoppers pipeline through referrals/campus recruitment and document active/past Mystery Shoppers for next project

Persyaratan:

Candidate must possess at least a Bachelor’s Degree, any field

At least 2 year(s) of working experience in the Administrative area

Strong communication skills

Structured person

Be a team player but at also be able to work independently

Can work under pressure with a professional manner and excellent output

Strong interpersonal, analyzing and problem solving skill

Excellent leadership, good team spirit

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia

Lowongan Kerja Semarang Special Investigator, PT Home Credit Indonesia

Dibutuhkan:

Special Investigator

PT Home Credit Indonesia

Makassar, Semarang, Yogyakarta

Bidang Pekerjaan: 

R&D / Quality Management

Deskripsi Pekerjaan:

Mengikuti prosedur standar special case investigator

Melakukan investigasi internal yang diperlukan pada special case sebelum melaporkan kepada pihak yang berwajib

Melakukan investigasi di lapangan terhadap fraudster

Mengumpulkan informasi dan menganalisa

Persyaratan:

Pria

Usia maks 35 tahun

Pendidikan min S 1 semua jurusan

Minimal pengalaman 1 tahun pada posisi Fraud / Investigator / Security

Mampu menganalisa Special Case yang terjadi

Memiliki hubungan baik dengan law enforcement

Memiliki kendaraan roda dua & SIM C

Bersedia bekerja di lapangan

Dapat bekerja dibawah tekanan, komunikatif, aktif dan cekatan

Analitika, gigih, pekerja keras dan integritas

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia

Lowongan Kerja Semarang Office Assistant, PT Home Credit Indonesia

Dibutuhkan:

Office Assistant

PT Home Credit Indonesia

Semarang, Surabaya, Yogyakarta, 2 kota lainnya

Bidang Pekerjaan: 

Administrative & Customer Relationship

Deskripsi Pekerjaan:

Manage all office supply, stock inventory and services, ensure timely fulfillment of all staff requests

Responsibility for cleanliness of the office

Oversee physical security of the building, distribute access cards and maintain accurate visitors log

Support City manager with all bookings, organization of visits and other administrative tasks

Handle incoming and outgoing mail and fax

Provides reporting on all office services and supplies to Supervisor and City manager

Responsibility for handling petty cash

Monitor attendance and overtimes for outsourced staff

Motivate team to perform and excel

Train, coach and share experience with subordinates

Assess team members peformance and address any pefromance or productivity issues through feedback and development sessions

Persyaratan:

Maximum 35 years old

Candidate must possess at least a Bachelor's Degree, any field.

At least 2 year(s) of working experience in General Affair / Asset or related field is required for this position.

Effective communication skills – written and verbal

Pleasant and enthusiastic personality

Administrative skills

Consistency, accuracy and attention to detail

Fast learner and Adaptable to changes

Able to multi-task

Focus on results and ability to deliver

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia

Lowongan Kerja Semarang Sales Recruiter, PT Home Credit Indonesia

Dibutuhkan:
Sales Recruiter
PT Home Credit Indonesia
Makassar, Semarang, Yogyakarta, 1 kota lainnya

Bidang Pekerjaan: 
Human Resource

Deskripsi Pekerjaan:
Utilize all channels to advertise vacancies of Sales mass position.
Update advertisement on a regular basis.
Call candidates to come for interview.
Conduct interview.
Build and maintain relationship with 3rd parties for source channeling (schools, communities, etc).
Search for related Job Fair events.
Participate in Job Fair.
Make calls and interview reports on regular basis.

Persyaratan:
Bachelor degree.
Experienced in recruitment for a minimum of 2 years.
Good interviewing skills, knowledge of social media, communication skills, and presentation skills.
Able to work in a high pace working environment.
Good English ability, verbal and written.

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia

Lowongan Kerja Semarang Sales Trainer, PT Home Credit Indonesia

Dibutuhkan:

Sales Trainer

PT Home Credit Indonesia

Semarang, Yogyakarta

Bidang Pekerjaan: 

Sales & Business Development

Deskripsi Pekerjaan:

Conduct general induction and basic training for all employees.

Conduct training for all entire sales distribution level based on the training road map.

Coaching (training on the job) sales staff.

Supporting of quality control of sales staff.

Coordinate with DSM for training or area that sales staff need to improve.

Evaluate the effectiveness of training through test, feedback, and POS visit.

Evaluate and testing of sales staff and DSM performance and analysis of result to identify areas for improving on re-training.

Persyaratan:

University Degree in Management, Human Resource, Communication, or Psychology

Max. 35 years old.

Minimum 1 year of work experience in adult training or similar.

Having experience in Sales or Customer Service will be advantage.

Excellent communication, presentation, and time management skills.

Self motivated and goal driven.

Basic English and Bahasa.

Good knowledge of MS Office: Excel, Power Point.

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia

Lowongan Kerja Semarang Business Investigation Manager, PT Home Credit Indonesia

Dibutuhkan:

Business Investigation Manager

PT Home Credit Indonesia

Makassar, Semarang, Yogyakarta

Bidang Pekerjaan: 

Sales & Business Development

Deskripsi Pekerjaan:

Manage investigation teams in Back Office, Analyst, Trainer and Business Investigation to create develop implement HCID internal control and fraud investigation policy and procedures.

Stratergic planning on staffing for regional teams according to business need

Audit on operational expense of regional teams and investigators performance

Conduct direct investigations assigned by superior, review and submit internal cases to DM committee

Manage and establish and maintain documentation and reporting on ongoing cases and closed cases.

Investigate and deal with internal/external fraud, cheating cases and kinds of violations, set PR with enforcement department, maintain good risk triggers to create safety business enviroment.

Audit an operational expense of regional teams with actual workloads and good sense of cost control

Keep close relations with related department, assist sales management and risk to prevent from risky business operation, timely deal with staff/retailer violations.

Persyaratan:

Bachelor Degree in Law or Criminology

5 years experience in Risk Management, Fraud Investigation, Business Investigation

Experience in police force or public prosecution.

Excellent communication sklills in English

Good computer skill speclially on MS Office, and Excel

Strong communication skills

Strong interpersonal, analysing and problem solving skill

Excellent leadership, good team spirit

Kantor Pusat:

Plaza Oleos 8th floor, No. 53A, Jl. T. B. Simatupang, Jakarta, DKI Jakarta, Daerah Khusus Ibukota Jakarta 12520, Indonesia